The customer service information, or a list of FAQs can provide a lot of insight into how a company manages claims and what level of assistance you can expect. For example, with some providers you can expect access to a 24-hour hotline to a team of medical professionals who will be able to assess your situation and tell you exactly how to proceed.
You should expect a company with the ability to speak various foreign languages in order to assure clear communication and the best care. Coordination between your personal physician at home, yourself and/or family members, and the medical professionals at your travel destination is an important service. In some cases, if you need to remain for treatment, they may even provide for a family member to fly to your location to help care for you. If it is better for you to return home, they can arrange that as well.
Knowing that the company you select will be there to help guide you in seeking treatment if you should need it is just as important as knowing they will pay for necessary costs. You can relax knowing that, even in a serious situation, competent assistance is just a phone call away, especially when the company you select is dedicated to providing the best possible care in any situation that may arise.